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The Customer Service Library
Customer Service is always a good idea.
According to Marketing Metrics, the probability of selling to an existing customer is 14 times higher than the probability of selling to a new customer. Customer service has a direct impact on sales and improving the customer experience will increase your cross-selling and up-selling opportunities.
While related to our Sales Training and Product Line, customer service training taps into the unique soft skills employees need to provide exceptional service to your current and potential customers.
What is Customer Service Training?
Customer service training focuses on developing or improving upon the skills needed for communication, listening, problem solving and organization. By standardizing the training, all team members understand the expectations and follow the same protocol.
Enhanced Customer Experiences Drives Sales.
Researchers from the Harvard Business Review found that customers who had the best past experience spent 140% more as compared to those with the poorest customer experience.
Popular Titles In Our Customer Service Library
SELECT TITLES - NOT THE FULL CUSTOMER SERVICE LIBRARY
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