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Happy is always a good idea.

a customer-centric culture increases sales

According to Marketing Metrics, the probably of selling to an existing happy customer is 14 times higher than the probability of selling to a new customer. Customer service has a direct impact on sales and improving the customer experience will increase your cross-selling and up-selling opportunities.  While related to our Sales Training and Product Line, customer service training taps into the unique soft skills employees need to provide exceptional service to your current and potential customers. 

What is Customer Service Training?

Customer service training focuses on developing or improving upon the skills needed for communication, listening, problem solving and organization. By standardizing the training, all team members understand the expectations and follow the same protocol.

Customer Experience Drives Sales.

Researchers from the Harvard Business Review found that customers who had the best past experience spent 140% more as compared to those with the poorest customer experience.

Popular Titles In Our Customer Service Library

- SAMPLE TITLES ONLY AND NOT THE FULL CUSTOMER SERVICE LIBRARY-

An investment in knowledge pays for itself.

The benefits of training are proven to help business succeed and grow profits in every performance indicator.  

37% Higher Gross Profits 

SOURCE: GALLUP 2016 Q12 META-ANALYSIS

SOURCE: HARVARD BUSINESS REVIEW

140% Increase in Transaction Size  

10% Higher Customer Ratings

SOURCE: GALLUP 2016 Q12 META-ANALYSIS

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