• Socrates Sakell

Thirty-Eight Courses Upgraded

RE-DESIGNED TITLES FOR Q2, 2020



TRIFT recently completed the re-design and release of 38 of the original course titles. Here are the titles of the updated courses. Courses are automatically added to your portfolio.


CUSTOMER SERVICE - 7 TITLES:

  • Listening to Your Customer

  • Interacting with Customers

  • Developing your Customer Focus

  • How to handle Incidents and Complaints

  • Six Rules of Good Customer Service

  • Telephone Greeting Techniques

  • Keeping Customers Informed


ETHICS & COMPLIANCE - 4 TITLES:

  • Responsible Vendor Series - Indentification

  • Responsible Vendor Series - Industry Regulation

  • Responsible Vendor Series - How to be a Responsible Vendor & the Effects of Alcohol

  • Understanding and Prevernting Sexual Harassment (employee)


HUMAN RESOURCES - 3 TITLES:

  • Diversity in the Workplace

  • Preventing Workplace Violence

  • Bullying in the Workplace


PRODUCT - 12 TITLES:

  • Beer - Beer Terminology Guide

  • Beer - The History of Craft Brewing

  • Beer - A Brief History of Beer

  • Beer - Introduction to Craft Beer

  • Cigar - Cigar Terminology Guide

  • Cigar - A Brief History of Cigars

  • Cigar - How to describe the Taste and Characteristics of Cigars

  • Spirits - Spirits Terminology Guide

  • Wine - A Brief History of Wine

  • Wine - How to Read a Wine Label

  • Wine - Introduction to Grape Varietals

  • Wine - WIne Terminology Guide


SAFETY - 5 TITLES:

  • Slips, Trips, and Falls

  • Ladder Safety

  • Maintaining a Safe Work Environment

  • Portable Fire Extinguishes

  • Proper Lifting


SALES - 7 TITLES:

  • Greeting and Acknowledging Your Customer

  • Retail - Cross Selling Techniques

  • Upselling Techniques for Retail Stores

  • Retail Merchandising - Opportunities Overlooked

  • Merchandising a Retail Sales Floor

  • Engaging Customers

  • Actively Listening To Your Customer





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