RE-DESIGNED TITLES FOR Q2, 2020
TRIFT recently completed the re-design and release of 38 of the original course titles. Here are the titles of the updated courses. Courses are automatically added to your portfolio.
CUSTOMER SERVICE - 7 TITLES:
Listening to Your Customer
Interacting with Customers
Developing your Customer Focus
How to handle Incidents and Complaints
Six Rules of Good Customer Service
Telephone Greeting Techniques
Keeping Customers Informed
ETHICS & COMPLIANCE - 4 TITLES:
Responsible Vendor Series - Indentification
Responsible Vendor Series - Industry Regulation
Responsible Vendor Series - How to be a Responsible Vendor & the Effects of Alcohol
Understanding and Prevernting Sexual Harassment (employee)
HUMAN RESOURCES - 3 TITLES:
Diversity in the Workplace
Preventing Workplace Violence
Bullying in the Workplace
PRODUCT - 12 TITLES:
Beer - Beer Terminology Guide
Beer - The History of Craft Brewing
Beer - A Brief History of Beer
Beer - Introduction to Craft Beer
Cigar - Cigar Terminology Guide
Cigar - A Brief History of Cigars
Cigar - How to describe the Taste and Characteristics of Cigars
Spirits - Spirits Terminology Guide
Wine - A Brief History of Wine
Wine - How to Read a Wine Label
Wine - Introduction to Grape Varietals
Wine - WIne Terminology Guide
SAFETY - 5 TITLES:
Slips, Trips, and Falls
Ladder Safety
Maintaining a Safe Work Environment
Portable Fire Extinguishes
Proper Lifting
SALES - 7 TITLES:
Greeting and Acknowledging Your Customer
Retail - Cross Selling Techniques
Upselling Techniques for Retail Stores
Retail Merchandising - Opportunities Overlooked
Merchandising a Retail Sales Floor
Engaging Customers
Actively Listening To Your Customer