Re-Assigning Courses Makes Good Business Sense
With knowledge constantly changing and evolving, employees are apt to forget key messages over time. TRIFT wants to ensure you remain pro-active when it comes to having competent staff. There are titles that employees should revisit on a regular basis to ensure they fully understand the subject matter or the importance the topic plays in your store. TRIFT recommends the following courses get re-assigned to all employees on an annual (if not semi-annual) basis.
Recommended Courses for Re-Assignment
Category
Title
Frequency
Customer Service
Six Rules of Good Customer Service
Every 6 Months
Ethics & Compliance
Responsible Vendor - Identification
Responsible Vendor - Industry Regulations
How to Be a Responsible Vendor & The Effects of Alcohol
Every 6 Months
Annually
Annually
Human Resources
Understanding & Preventing Sexual Harrassment
Diversity in the Workplace
Annually
Annually
Safety
Slips, Trips & Falls
First Aid for Retail Stores
Proper Lifting
Loss Prevention
Annually
Annually
Annually
Annually